Storage West Wickham Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage West Wickham provides storage services and related services such as loading, unloading, and coordination with removal companies. By making a booking, placing items into storage, or instructing us in connection with removal or transport, you agree to be bound by these Terms and Conditions.
1. Definitions and Scope of Services
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or organisation who requests storage or associated services and is responsible for compliance with these Terms and Conditions.
Goods means the items that you deliver to, or request us to handle in connection with, storage or associated services.
Services means the provision of storage space, handling, loading, unloading, arranging access, and any assistance related to collection or delivery in cooperation with you or with any removal company instructed by you.
Contract means the agreement between you and Storage West Wickham, consisting of these Terms and Conditions together with any service confirmation, inventory, or written variation agreed between the parties.
2. Booking Process
2.1 You may request a quotation for storage or associated services by providing details of the Goods, the estimated volume, access requirements, duration of storage, and any removal support you may require. Quotations are provided on the basis of the information you supply and may be revised if that information is inaccurate or incomplete.
2.2 A booking is not confirmed until we have accepted your request, allocated storage space, and confirmed the start date of the Services. Confirmation may be provided in writing or by other recorded means of communication as made available by us from time to time.
2.3 We reserve the right to decline or cancel a booking at our discretion where, for example, the Goods are not suitable for storage, the services requested are outside our operational capabilities, or you do not agree to these Terms and Conditions.
2.4 If your booking includes assistance with loading, unloading, or liaising with a removal company, you remain responsible for making any separate contract with that removal company unless expressly agreed otherwise in writing. Our role is limited to the Services we expressly confirm and does not make us a party to any contract between you and a removal firm.
3. Customer Responsibilities
3.1 You are responsible for ensuring that you have the legal right to store the Goods and that they are not stolen, illegally obtained, or subject to third party ownership or claims.
3.2 You must ensure that all contact details and information you supply are accurate and kept up to date throughout the term of the Contract. This includes your name, address, and any company details.
3.3 You are responsible for packing and securing the Goods in a way that is suitable for storage and any handling that may occur when the Goods are moved into or out of storage. Where we assist with packing or handling, this does not remove your responsibility to ensure that the Goods are able to withstand normal storage and transport conditions.
3.4 You must comply with all site rules notified to you from time to time, including rules relating to health and safety, parking, loading areas, and access times.
4. Prohibited and Restricted Goods
4.1 You must not store any of the following prohibited items under any circumstances.
Explosive, flammable, or hazardous materials, including but not limited to petrol, oil, paint, solvents, gas bottles, fireworks, chemicals, and illegal substances.
Perishable goods, including food or any item likely to attract vermin or pests, cause odours, or deteriorate during storage.
Live animals, plants, or other living organisms.
Firearms, weapons, or ammunition, whether licensed or unlicensed.
Cash, currency, negotiable instruments, and high value items such as jewellery or precious metals, where the value is not disclosed and specifically agreed in writing with us prior to storage.
4.2 If we discover or reasonably suspect that you have stored prohibited items, we may refuse to accept them, require their immediate removal, or arrange for safe disposal at your cost. We may also terminate the Contract immediately.
5. Payments, Charges and Deposits
5.1 Charges for storage are normally calculated by reference to the size of the storage space, the duration of storage, and any additional services you request. We will inform you of the applicable rates before you confirm your booking.
5.2 Charges for associated services, such as handling, loading, unloading, or coordination with a removal company, are calculated according to our current tariff or a specific quotation provided to you.
5.3 Unless otherwise agreed, payment for the first period of storage and any agreed fees for associated services is due in advance, prior to or on the start date of storage. Ongoing storage fees are payable in advance at the intervals we specify, typically weekly or monthly.
5.4 We may require a deposit which will be held as security for performance of your obligations. The deposit is refundable at the end of the Contract, subject to deduction of any outstanding charges, costs of repair for damage you cause, cleaning charges, or disposal costs.
5.5 If payment is not received on the due date, we may charge interest on overdue sums at the statutory rate prevailing under applicable law, calculated daily until payment is received in full. We may also suspend access to your storage unit or withhold the Goods until payment is made.
5.6 If charges remain unpaid after a reasonable period and after we have given you notice, we may exercise a lien over the Goods and, if necessary and lawful, sell or dispose of them in order to recover amounts owed, subject to any legal requirements for notice or sale procedure.
6. Cancellations and Changes
6.1 You may cancel your booking before the agreed start date of storage by notifying us. Any refund of deposits or prepayments will be governed by this clause and any specific cancellation terms notified at the time of booking.
6.2 Where you cancel more than any minimum notice period we specify, we will normally refund any prepayment for storage services for the unused period, less any non-refundable charges expressly identified at the time of booking, and less any costs incurred in preparation for your booking.
6.3 Where you cancel without giving the required minimum notice, we may retain all or part of any initial payment or deposit to cover our reasonable administrative and opportunity costs.
6.4 If you have requested associated services such as handling or coordination with a removal firm for a specific date and then cancel or reschedule at short notice, we may charge a cancellation fee or a proportion of the quoted fee to reflect staff and resource allocation.
6.5 We may cancel the Contract or suspend services where you are in material breach of these Terms and Conditions, where you fail to pay sums due, or where we reasonably consider that continuing to hold or handle the Goods would pose a risk to safety, security, or compliance with law.
7. Access, Storage Duration and Termination
7.1 Access to your storage unit is subject to our standard access hours and site rules, which may change from time to time for operational, security, or safety reasons. We will provide reasonable notice of any significant changes where practicable.
7.2 You may terminate the Contract by giving the minimum notice specified at the time of booking. If no specific notice period was stated, the default notice period is one full payment period for your storage fees.
7.3 Upon termination, you must remove all Goods from storage and ensure that the unit is left in a clean and tidy condition. Any cleaning, waste removal, or repair required due to your use may be charged to you.
7.4 If you do not remove the Goods at the end of the Contract, we may treat the Goods as abandoned and may take steps to sell or dispose of them in accordance with applicable law, after giving you reasonable notice.
8. Liability and Risk
8.1 You acknowledge that storage and transport of Goods inherently involves risk of loss or damage, for example due to inherent defects in the Goods, normal handling, or events beyond our reasonable control.
8.2 The Goods remain at your risk at all times. You are strongly advised to maintain adequate insurance for the Goods while they are in storage and during any associated handling or removal, whether arranged directly by you or via a third party insurer.
8.3 Our liability for loss of or damage to the Goods, or for any other loss arising out of the Services, is limited to the lower of the following amounts.
The reasonable cost of repair or replacement of the Goods, taking into account age, condition, and depreciation.
Any limits of liability specified in a quotation or service confirmation, or in any separate written agreement.
8.4 We are not liable for loss or damage arising from any of the following causes.
Inherent vice or defect, natural deterioration, or fragility of the Goods.
Insufficient or unsuitable packing or preparation of the Goods by you or by a third party acting on your behalf.
Acts or omissions of you, your agents, or any removal company engaged by you, including failure to follow our reasonable instructions or site rules.
Events outside our reasonable control, including but not limited to fire, flood, storm, theft, vandalism, industrial disputes, or interruption of utilities, provided that we have taken reasonable steps to protect the site.
8.5 We do not exclude or limit our liability for death or personal injury caused by our negligence or for any other liability that cannot lawfully be excluded or limited.
8.6 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Contract, whether in contract, tort, or otherwise.
9. Waste Management and Environmental Rules
9.1 You must comply with all applicable waste and environmental regulations when using our storage facilities and any related handling services. You must not use our premises to store or dispose of waste or unwanted items except as expressly agreed with us.
9.2 You must not leave unwanted Goods, packaging, or waste materials in common areas, loading bays, or outside your designated storage space. All waste must be removed by you or placed only in designated containers where we agree to accept it.
9.3 We do not accept hazardous or regulated waste under any circumstances. This includes chemicals, oils, batteries, clinical or medical waste, electronic equipment requiring special treatment, and any item that must be processed through a licensed waste facility.
9.4 If you abandon Goods or leave waste on site, we may arrange for removal, disposal, or recycling at your expense. You will be responsible for all costs incurred, including labour, transport, disposal fees, and any surcharge for handling regulated materials.
9.5 Where we provide support for removal or clearance activities, you remain responsible for ensuring that any waste produced is handled in accordance with law, including any duty of care documentation, unless we have expressly agreed in writing to take on that responsibility.
10. Cooperation with Removal Companies
10.1 Where we cooperate with a removal company chosen by you, we will take reasonable steps to coordinate access, loading bays, and timing based on the information you provide. However, we are not responsible for the acts or omissions of that removal company.
10.2 You are responsible for any separate agreements or payments due to your chosen removal firm. Our charges relate only to the Services we provide directly.
10.3 Any damage to our premises or equipment caused by you, your agents, or a removal company acting on your behalf must be paid for by you in full.
11. Data Protection and Privacy
11.1 We may collect and process personal information about you for the purposes of managing your booking, providing the Services, handling payments and deposits, security and access control, and complying with our legal obligations.
11.2 We will handle your personal data in a lawful and fair manner, keeping it secure and retaining it only for as long as is reasonably necessary for the purposes for which it was collected or as required by law.
12. Changes to These Terms
12.1 We may update these Terms and Conditions from time to time. Where changes affect existing customers, we will provide reasonable notice before the changes take effect, for example at the start of the next billing period.
12.2 If you continue to use the Services after the effective date of any change, you will be deemed to have accepted the updated Terms and Conditions.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services, or the Contract, are governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be deleted or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
14.2 No failure or delay by us in exercising any right or remedy under the Contract shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
14.3 The Contract is between you and Storage West Wickham. No other person has any right to enforce any of its terms.
14.4 These Terms and Conditions, together with any written service confirmation or agreed variation, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or representations.
