Accessibility Statement for Storage West Wickham
Storage West Wickham is committed to providing an accessible and inclusive experience for all customers, including disabled people, older people, and those using assistive technologies. This Accessibility Statement explains the steps we are taking to support accessible storage services in the West Wickham area, and how you can contact us about any accessibility issues.
Our Commitment to Accessibility
We aim to make our website and online tools easy to use and understand for as many people as possible. Our goal is to align our digital services with the Web Content Accessibility Guidelines, known as WCAG 2.1, at level AA. These guidelines explain how to make web content more accessible and usable for everyone, including people with visual, hearing, motor, and cognitive impairments.
We are continually working to improve accessibility for our customers in the Storage West Wickham area by reviewing our content, design, and technology choices and making changes where needed.
Using Our Website with Assistive Technologies
Our website is designed to work with modern screen readers and assistive technologies so that customers who rely on these tools can browse our storage information, check available units, and learn about our services in West Wickham.
We use clear headings, descriptive page titles, and structured content to support screen-reader navigation. Images that convey important information are given alternative text so that screen-reader users can understand the meaning of visual content. We also aim to provide forms and interactive elements that include clear labels to support assistive technology users when requesting storage services or information.
Keyboard Navigation
To support people who cannot use a mouse or touch screen, our website is designed to be navigable using only a keyboard. You should be able to move through menus, form fields, and buttons using standard keyboard controls such as the Tab, Shift plus Tab, Enter, and arrow keys.
We work to maintain a visible focus indicator to help you see which element on the page is currently selected. This is especially important for customers using only a keyboard when exploring storage options or completing online requests for Storage West Wickham.
Visual Design and Readability
We aim to use clear fonts, sufficient colour contrast, and consistent layouts so that text and interactive elements are easy to see and understand. Wherever possible, text can be enlarged using your browser settings without loss of content or functionality, helping customers with low vision access information about storage in West Wickham more easily.
We avoid relying on colour alone to convey meaning, and we use plain, straightforward language to make information about our storage services easier to read.
Ongoing Improvements and Limitations
We recognise that accessibility is an ongoing process. While we work to meet WCAG 2.1 AA standards, some areas of the website may not yet be fully optimised. We are continually reviewing our content and systems and planning further improvements so that all users in the Storage West Wickham area can access information and services with greater ease.
Contact for Accessibility Requests
If you experience any difficulty using our website, encounter a barrier when accessing information about storage in West Wickham, or need information in a different format, we want to hear from you. You can contact us through the standard contact options provided on our website and clearly state that your enquiry relates to accessibility.
Please tell us which page or service you were using, what problem you experienced, and what device or assistive technology you were using. This information helps us identify and fix issues more quickly, and where possible, provide the information or service you need in a way that works for you.
Feedback and Future Updates
We value feedback from our customers and visitors about the accessibility of our website and storage services. Your comments help us improve the experience for everyone in the Storage West Wickham community. This Accessibility Statement will be reviewed and updated periodically as we continue to enhance our digital services and make them more accessible to all.




