Storage West Wickham Customer Privacy Policy
This Privacy Policy explains how Storage West Wickham collects, uses, stores and protects personal data relating to customers and prospective customers in the Storage West Wickham service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all customers, account holders, authorised users, prospective customers and visitors who use or enquire about Storage West Wickham services within our operating area, whether contracts are concluded in person, over the phone, or via any online method.
Personal Data We Collect
We collect and process personal data that is necessary to provide storage and related services, manage our relationship with you and comply with legal obligations. The categories of personal data we may collect include:
Identification details such as full name, title, date of birth, and government-issued identification details where required for security or verification.
Contact details such as home or business address, billing address, and other contact information you provide.
Account and contract information such as unit or locker numbers, rental start and end dates, contract terms, payment history, correspondence records, and service preferences.
Payment and billing information such as payment method details and transaction records. Storage West Wickham does not retain full card details where a third-party payment processor is used, but we may hold limited reference data to match payments to your account.
Security and access information such as entry or access codes, gate logs, visit dates and times, and, where operated, closed-circuit television footage in and around our premises.
Communication information such as emails, written correspondence, records of telephone conversations where logged, and notes of enquiries, complaints or feedback.
Technical data relating to your interaction with our online services such as IP address, device and browser characteristics and basic usage data where this is necessary for security, troubleshooting and service delivery.
Purposes and Lawful Bases for Processing
Storage West Wickham processes your personal data only where there is a lawful basis under data protection law. The main purposes and legal bases are:
To set up, manage and perform your storage contract, including creating your customer account, processing bookings, taking payment, administering access and communicating with you about the service. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract.
To manage billing, account administration, debt recovery and customer support. The lawful basis is performance of a contract and our legitimate interests in managing our business efficiently and protecting our rights.
To maintain the safety and security of our premises, customers, staff and stored items, including use of CCTV where in operation, access logs and identity checks. The lawful basis is our legitimate interests in ensuring security and preventing crime, and compliance with certain legal obligations.
To comply with legal and regulatory requirements, including tax, accounting, reporting, fraud prevention and responding to lawful requests from law enforcement or regulatory authorities. The lawful basis is compliance with legal obligations.
To send you service messages and important notices about your account, contractual changes, facility access, safety information or policy updates. The lawful basis is performance of a contract and compliance with legal obligations.
To send you limited marketing or promotional communications about Storage West Wickham services that may be relevant to you, where permitted by law. The lawful basis is our legitimate interests in promoting and developing our services or your consent, depending on the type of communication and your choices. You may object or opt out at any time.
To improve our services, resolve issues, train staff and ensure quality, which may involve reviewing enquiries, feedback and usage data in aggregated or pseudonymised form where possible. The lawful basis is our legitimate interests in improving and developing our services and ensuring high customer care standards.
Data Retention
Storage West Wickham keeps personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet legal, accounting or reporting obligations.
We typically retain core customer account and contract records for a period after your contract ends, to allow us to respond to queries, manage any disputes and comply with legal requirements such as tax and financial record-keeping. Certain financial and transactional records are retained for a minimum period as required by law.
CCTV recordings and access logs, where used, are generally kept for a limited period that is appropriate for security and investigative purposes, unless a longer retention is needed in connection with a specific incident, dispute or legal process.
Marketing and contact preferences are retained for as long as you remain opted in or until you object to processing for those purposes. If you withdraw consent or object, we may retain a minimal record of your preference to ensure it is respected in future.
When personal data is no longer needed, it is securely deleted, anonymised or otherwise rendered irreversibly unavailable.
Data Sharing and Processors
Storage West Wickham does not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described above and where appropriate data protection safeguards are in place.
Categories of recipients may include:
Payment service providers who process card or direct debit payments on our behalf.
IT and systems providers who support our booking, account management, email, customer relationship management, security or storage facility systems.
Professional advisers such as accountants, auditors, legal advisers or consultants, where necessary for the management of our business or to obtain professional advice.
Debt recovery agencies or credit control service providers where this is necessary to recover unpaid amounts under your contract.
Security service providers, including monitoring and maintenance of security and CCTV systems, where in use.
Public authorities, law enforcement agencies, courts or regulators where we are required to disclose data to comply with legal obligations or to protect our rights or the rights and safety of others.
Where third parties act as our processors, they may only process your personal data in accordance with our written instructions, must keep it secure and are not permitted to use it for their own independent purposes.
If personal data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent measures required by data protection law.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data processed by Storage West Wickham. These rights are subject to certain conditions and exceptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how it is processed.
Right to rectification. You have the right to ask us to correct inaccurate personal data about you and to complete incomplete data.
Right to erasure. In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may have the right to request that we restrict the processing of your personal data, for example while we check its accuracy or assess an objection you have raised.
Right to data portability. In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another controller, where this is technically feasible.
Right to object. You have the right to object, on grounds relating to your particular situation, to our processing of your personal data where the lawful basis is our legitimate interests. You also have an absolute right to object at any time to processing for direct marketing purposes.
Rights in relation to consent. Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before consent was withdrawn but may limit our ability to provide certain services.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
Security of Your Personal Data
Storage West Wickham takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risks presented by the processing and the nature of the data.
Access to personal data is limited to personnel and service providers who need it for legitimate business purposes and who are subject to confidentiality and data protection obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory developments or best practice. The updated version will apply from the date it is made available. Customers in the Storage West Wickham area should review this Privacy Policy periodically to stay informed about how we protect and use personal data.
